Astra Broadband FAQ's

Satellite broadband is a bi-directional high speed satellite internet service for Internet access. Bidirectional means that receive and transmit functions are performed via the satellite; therefore there is no need for telephone line.

Depending on your requirements and budget speeds of up to 15Mbps down and 6Mbps upload.

No. The satellite system can connect to any PC, MAC or laptop providing there is a network card installed.

Super-fast Rural Broadband has a range of tariffs from Pay-As-You-Go (contract-free) to 60 months. Prices vary accordingly.

The size of the Ka-Sat dish is a parabolic 72x68cm.

The service is designed to cope with most weather conditions and wind speeds up to 100mph. During periods of extremely heavy rain or snow the radio signals could become attenuated (reduced). There are, however, sophisticated and automatic measures to effectively increase the power of your system to compensate for any attenuation.

In principle yes, but it is not recommended to play “first-person shooter” games because of the significantly longer ping times (approximately 600 – 650 ms)

The modem itself is not wireless however any DSL/Cable wireless router can be plugged straight into the modem to create a wireless network within your home or office.

Commercial packages can include up to 2 fixed IP addresses & home packages, subject to an additional charge can have a single fixed IP.

In theory yes however if a fixed IP is not available your VPN would need to be configured with the dynamic IP provided.

Yes, all of our packages will support VoIP. Please note however that due to the high latency times associated with satellite broadband there may be a short delay (~1second) between you speaking and the other person hearing.

Yes. Please note though Skype was originally designed for terrestrial ADSL connections, it is based on the P2P protocol so is not as efficient over satellite networks as some other VoIP solutions.

To ensure fair Internet access for all satellite broadband subscribers, we maintain a Acceptable Use Policy (AUP). This policy establishes an equitable balance in Internet access for satellite broadband subscribers. We assign a throughput threshold to each service plan that limits the amount of data that may be downloaded/uploaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed or an additional data charge.

No, the satellite system does not require a telephone line. It is a bi-directional satellite system therefore independent of the telephone lines.

Yes, all our UK residents will have a British IP address.